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About us

PrestaShop

Policies/terms and conditions of use 

Hobby Chan Store keens to satisfy the customer in all means. For that, we encourage our customers to read our policies to avoid any misfortunes.
Any actions/requests that do not fall under our policies will be invalid.

Account and Order Ownership

By creating an account on HobbyChan.com, you are responsible for

  • Maintaining the confidentiality of your account and password
  • Restricting access to your computer
  • All activities that occur under your account and password

Customer accounts and orders on HobbyChan.com are the sole property of the account holder (the customer in whose name the Hobby Chan account has been registered), and are not to be sold, loaned, or otherwise transferred to another party or Hobby Chan account. To do so will be grounds for their orders to be cancelled and their account (as well as any related accounts) locked or terminated without notice, at our sole discretion.

Hobby Chan customer accounts are intended to be one per person. At our discretion, Hobby Chan customer accounts may be limited to one per household.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders without notice.

Authorization to Charge the Customer

Placing an order through our web site is your permission to us to bill and ship the items you order, based on our policies. We do not require any further permission or clearance from you to charge your credit card via QPay or other means of payment prior to shipping, even if the final amount to be charged, including shipping fees, has not been confirmed to you. We will charge or bill you immediately for all in-stock items, which will then either ship to you.

Also, please note that as any business does, we expect our customers to make payments in a timely manner when their order is ready. If more than seven days pass from the time we alert a customer to a payment issue without the problem being resolved, and without contact from the customer, that order as well as all of the customer's outstanding orders will be canceled, and their account and any related accounts may be disabled. We ask that customers who are having a temporary payment problem contact us as quickly as possible to work out a solution and avoid cancellation of their orders.

Payment Methods

  • At Hobby Chan Anime Store, the e-store payment system currently accepts MasterCard/Visa Card and most of the Qatari major Online Cards. Our system currently does not support the ATM/Machine cards. 
  • For your convenience, we offer Cash on Delivery (COD) payments. Customers will be able to pay for their orders upon receiving the package at the requested address.

Shipping & Home Delivery

Home Delivery will include package handling and the estimated delivery time would be 2-3 working days. Customers will be contacted to confirm the order and the delivery address via a phone call. Shipping outside Qatar will be processed through EMS (Express Mail Services), the order will be dispatched within 2-3 working days. 

Home Delivery & Shipping do not include handling/delivering packages during weekends & State Holidays.

For your convenience, we offer a "Pick-up in-store" option available to customers living in Qatar. Handling/delivery fees will be applied. All our online orders will be dispatched from our warehouse to the store located in Bin Omran, Town Center. 

Returns, Refunds, & Cancellations

Always consult with us before returning any merchandise, regardless of the reason. If you contact us first, we always authorize returns of saleable-condition merchandise for any reason if made within 7 days of delivery for a cash refund for merchandise, although we will not refund the shipping charges necessary to return the item to us in Qatar.

"Saleable condition" means the item is in like-new condition with all parts and components present, that it's packed exactly as packed by the manufacturer, and there is no damage to the outer package. Opened "blister pack," "blister card" or sealed "blind box" (collection-type/gashapon/capsule toy items) merchandise which cannot be opened without cutting or tearing the package or its seal cannot be returned.

If a return becomes necessary due to a shipping damage or a defect in the product, we will compensate you by cash refund for the merchandise and the shipping charges. All claims for returns or refunds due to shipping damage or manufacturing defects must be made within 7 days of delivery. We reserve the right to reject claims of manufacturing defects on items in cases of obvious user abuse.

A package returned to us by the delivery agent as undeliverable or unclaimed, or a package refused by the addressee for any reason, is not an authorized return. As such, it may not be eligible for a refund of the cost of merchandise, at our discretion.

The cost of shipping will never be compensated in the case of a package returned to us by the delivery agent as undeliverable or unclaimed, or a package refused by the addressee for any reason. If your package has incurred freight charges for its return to us, you are responsible for reimbursing us for those charges.

Preorder cancellation policy: While we accept customers' cancellations of all or part of their order at any time prior to payment processing, we ask that you keep cancellations to a minimum by avoiding heat-of-the-moment orders and making sure that you really want something before you click the "Add to Cart" button.  Overstocks due to customer cancellations affect our ability to offer great prices, so this is in everybody's interest! We reserve the right to limit or close the accounts of customers who abuse the cancellation policy, or abandon shippable orders without submitting payment. Once an order is shipped, it cannot be cancelled, but can be returned as described above. 

Problem Resolution

Hobby Chan is committed to customer service and will promptly address any customer claims of shipping errors, damage, defects, missing items, etc. if you contact us within 7 days of delivery. Missing shipments are also replaced or refunds issued if our designated delivery period passes without your taking delivery of your order. Because we're committed to helping you, under no circumstances should you ever contact your credit card company or QPay to dispute charges from Hobby Chan. We will solve all genuine customer service problems through refunds, reshipments, discounts or whatever else it takes to reach a fair solution to the problem, and that's our promise! But it's your job to promptly tell us a problem has occurred.

As such, not only will we vigorously contest any QPay or credit card disputes or chargebacks filed by customers, but also, such customers may be blacklisted from using our service, meaning we will accept no further orders from them, ever. We also share information about blacklisted customers with other online merchants offering similar merchandise.

Authorization to Charge the Customer

We always try to be as accurate as possible on our website. However, we do not warrant that product descriptions or other content of this site are accurate, complete, current, or error-free.

If a product offered by us is not as described, your sole remedy is an authorized return (which requires that the item be in saleable condition), or to reach some other solution by contacting us.

If you have any questions about the nature of an item that are not addressed on our website, you are responsible for asking us before you purchase the item. If you have not asked us before purchasing and the item is not what you expected, the only solution is an authorized return as described above.

We reserve the right to remove or edit content without notice.

Apparels Policies

  • Hobby Chan Toys encourages customers to double check the requested sizes before purchasing an item, apparels exchange is only eligible if the customer wish to swap the item with a different size from the same design.
  • Apparels must be brought back in the same plastic wrapping bags.
  • Any damaged/unclean apparels will not be eligible for an exchange.
  • Customers must present the purchase receipt for an exchange.

Smart Doll Policies

At Hobby Chan Toys, we strongly encourage newly joined customers in the doll hobby to read the instructions written at smartdoll.jp and included by Danny Choo in the box to avoid any misfortunes. Smart Dolls are very delicate items and can be damaged easily if not taken care well.

  • Smart Dolls are considered a rare limited exclusive products, exchanging/refunding only apply to specific parts (Body parts)
  • Smart Doll's outfit, eyes, scratches are not included
  • Customers may refer to www.SmartDoll.jp for more information on how to repair or get new parts for the doll.

 

For more inquiries, do not hesitate to contact us on info@hobbychan.com
Or use the contact for provided in our website.